Hopefully any questions you have will be covered below. However, if not and you wish to contact us regarding a question please make sure that you include the following information. Your order number, the email address registered that you use to log into our site, the platform you are using to view or purchase our films. E.G PC/MAC/Tablet/Phone. Please note we answer all emails received however due to adult filters in emails please check your spam folder.
MY DOWNLOAD FILM IS NOT APPEARING IN MY ONLINE ACCOUNT?
On some occasions from either your bank or ours some orders will go to manual office hours processing, once this has been done an email will be sent to advise you that your films are available to download. Please note that the email-invoice with your order ID contained in it we send out to you is to advise that we have received your order only and not to advise that your debit or credit card has been charged for the item.
TRIGA AXXXESS SUBSCRIPTIONS.
Your Triga AxXxess Subscriptions is a Monthly recurring subscription service. Your account will be rebilled every month unless canceled by yourself. Our Triga AxXxess service is optimized to play only on Google Chrome and Safari Mac Web Browsers. Due to security and privacy issues this service will not work on Internet Explorer or Firefox. Please make sure that you cancel your subscription service or you will be rebilled until this is done. We recommend that you keep our cancellation emails. Cancellations are only accepted via email from the registered email used to log in via our website services. Subscriptions to Triga AxXxess that are not canceled or paid on its due date may result in your account being locked.
I WOULD LIKE TO CHANGE MY LOG IN EMAIL ADDRESS?
We are unable to change this for you unfortunately. We recommend that before you change your email address that you note your email address and password as you will still be able to view your movies with these details. All password reminders are sent to the email address that you joined with. Due to customer confidentiality we are unable to send password reminders to alternative email addresses.
DRM SECURITY SYSTEM?
If you have a full film from Triga on your computer which has a DRM security box at the start please log back into your account and re-download the movie as we no longer use this. However please note that all our films are copyright protected and each file has a unique watermark embedded in each file, we do hunt out and seek files shared on torrent sites and will prosecute for films(s) that we are found on these sites. Basically. Producing our Films aint FREE. You don't work for free so don't be a cunt and upload our suff to these sites.
I HAVE FORGOTTEN MY LOG IN DETAILS, HOW CAN I LOG IN?
To receive your password for your Triga account please Click here to receive a password reminder.
I CANNOT LOG INTO MY ACCOUNT?
CAN I DOWNLOAD ON AN IPAD?
CAN I DOWNLOAD ON AN IPAD?
Do not download to your IPAD. However you can use a main MAC and transfer to your Ipad or Iphone. Our Triga AxXxess service is compatible with IPAD from version 4Generation and above. th
WHAT PLATFORMS ARE TRIGA AXXXESS IS PLAYABLE ON?
We have kept our Triga AxXxess films around the 10 minute mark so they are playable on a WIFI 4G compatible devices. Our films on this service are playable on IPAD 4th Generation. Samsung / Windows 8 and above tablets and phones. Speeds and your download speeds vary due to your phone and network.
ARE YOUR DVD'S SENT OUT DISCREETLY?
All are DVD's are sent in plain and secure packaging. DVD's are sent recorded so you can track your parcel via your smart phone/computer/tablet etc.
CAN I CALL IN AND PURCHASE DVDS FROM YOUR LONDON OFFICE.
Our London Address is for mail and correspondence etc only and cannot accept customers.
MY QUESTION ISNT ANSWERED HRE
PLEASE EMAIL US ON Support@Trigafilms.co.uk PLEASE INCLUDE ORDER NUMBER IF RELEVANT. ALL MODEL INQUIRERYS OR SUBSRIPTION CANCELATIONS VIA EMAIL ONLY. THANK YOU.